Legal · Version 2026-10-13
Privacy Notice
This notice describes information Mobve handles for business-account creation and operation. Customer-controlled resident and caller data is processed under the customer's agreement and instructions.
Information we collect
We collect business identity and contact information, workspace configuration, security and audit events, support communications, subscription records, and operational data submitted or connected by an authorized customer. Mobve does not request a birth date to create or access a business workspace.
How we use information
We use information to authenticate users, create and operate isolated workspaces, route authorized communications, provide requested features, prevent abuse, maintain security and auditability, support customers, and meet legal obligations. We do not sell personal information.
AI, voice, and service providers
The assistant identifies itself and asks for the caller choice required by the configured flow. With permission, Mobve and approved service providers transcribe and analyze the conversation to assist the caller. Mobve saves a summary and may retain limited text for documented service, safety, dispute, or legal-hold needs. The default service does not record or store call audio. Telecommunications, cloud, storage, security, payment, and AI providers process only the information needed for approved functions. A phone number is not purchased or activated merely because an account is created.
Payments
Stripe processes supported checkout and subscription payments. Mobve receives billing status and transaction identifiers but does not receive full payment-card numbers.
Retention and choices
Retention depends on data type, documented purpose, workspace policy, provider capability, legal holds, security needs, and the customer agreement. We delete or de-identify information when it is no longer needed, subject to backup cycles and valid holds. Account administrators, callers, residents, and other affected people may contact [email protected] for access, correction, deletion, export, restriction, objection, or appeal information. When a customer controls the data, we route or assist the request and track its disposition. We verify identity and authority proportionately before disclosing information.
Legal requests
We may preserve or disclose information we lawfully hold when required by applicable law or valid legal process. We review legal demands for validity and scope, disclose only responsive information, and notify the affected customer when legally permitted. This does not authorize prospective audio collection or recording that the service does not otherwise perform.
Security and transfers
Mobve uses access controls, encryption, audit records, data minimization, and tenant isolation. No system is perfectly secure. Data may be processed in the United States and other disclosed service locations subject to contractual safeguards.
Children
Mobve is a business service and is not directed to children. Self-service account creation requires the person registering to confirm that they are at least 18 and authorized to bind the organization. We do not knowingly create business workspaces for children.
Updates and contact
Material changes will receive a new version and, when required, renewed acceptance. Contact [email protected]. A physical legal address will be added before paid production activation.