05 Voice agent brief Choose the call types to prepare. Provider activation remains pending until consent, fallback, number, entitlement, and routing checks pass.
Agent setupOne customized primary agent Request departmental agents One customized agent can support the selected call types. Agent name Conversation styleProfessional and composed Warm and conversational Concise and direct Voice preferenceNeutral US English Warm US English Neutral Latin American Spanish Review another or custom voice with us Custom or cloned voices require documented voice-owner consent and activation review. Language coverageEnglish English and Spanish
Workflows this agent should support Leasing Availability, prospect qualification, tour booking, reminders, and follow-up—the AI does not conduct tours. Maintenance Issue intake, entry permission, dispatch, and escalation. Resident services General requests, policies, access, and messages. Payments Secure portal directions and approved high-level status only after identity verification; never card or bank credentials. Business-specific guidance Optional Requested guidance is policy-reviewed and compiled into a versioned configuration before release; it is never injected directly into a live provider.